Good shop, bad shop? No matter how well we maintain our boats, from time to time they need repairs and servicing, which means that if you don’t
already have one, eventually you’re going
to need to find a good, reliable shop. A
top-flight shop can make your boating
life much easier and less stressful, but
how do you find one?
Year after year, the BoatU.S. Consumer
Protection Department helps hundreds
of members deal with boatyards and
shops, so we have a pretty good idea of
what separates the good from the rest.
Read on to get a sense of which shops
deserve your business and which to avoid.
First impressions are important
GOOD SHOP: A clean and organized
facility reveals a lot. A shop that looks
orderly and neat shows that management
and employees care about their workplace
as well as about details, which usually
leads to caring about their customers.
BAD SHOP: A messy shop floor or waiting area doesn’t always mean sloppy
work. But if workers can’t keep the
service counter organized, how can you
be sure they keep their parts ordering
or invoices accurate? A bunch of boats
randomly scattered and left uncovered
in the parking lot isn’t a good sign, either.
Communication is critical
GOOD SHOP: A good facility will answer
the phone, return promised calls, and
be willing to address your concerns and
explain something you might not understand. Boat repairs can be complicated,
so when a problem crops up, a good
facility will call you before proceeding.
And the employees will be professional
and polite, and welcome your concerns.
BAD SHOP: There’s nothing worse than
an unanswered phone – unless it’s an
unreturned call. Shops that don’t call back
may simply be booked up and busy doing
good work, but they also may be stalling
BY CHARLES FORT
your unwavering customer
how to pick a
delivers all the