legal adage, “If it’s not in writing, it didn’t
happen” applies here. Without a written
warranty, a verbal assurance means the
warranty – if there is one – is whatever
the shop wants.
Do an online
GOOD SHOP: Internet
reviews make it easier
to find shops that do
quality work. Online
review sites such as
Yelp and Google can
be helpful in choosing a repair facility.
But look carefully – a
single dissatisfied customer can carpet the
internet with negative
reviews. Look also at
the reviewers’ names.
Real names carry
more weight than
with several good reviews that go back a
few years are a better bet.
Anyone can throw up a website, and
many shops do just that with whichever
volunteer is willing to step up. But a shop
that goes the extra mile by including short
articles or blogs about relevant topics, as
well as matters such as hours, emergency
numbers, and specials – and keeps it up to
date – shows it understands what people
expect today. An online mission statement
is a plus, too. When there’s a problem, you
can sometimes make progress by asking if
the manager of the shop is following its
published mission statement.
BAD SHOP: If an online search returns a
barrage of complaints from several different sources, there’s usually a reason. Most
people are not shy about giving their
opinions online, especially when they’re
negative. Keep in mind, though, that
reviews typically have an unlimited life
span, so if the negative ones are old and
new ones are glowing, it may be a sign of
new (better) ownership or management.
A missing website doesn’t automatically mean bad service – it could just be
a busy shop. But it could also be a sign
of a very new shop or ownership that’s
not current or comfortable enough with
technology – not something you want for
your complicated electronics.
can be another
sign of a “good
shop.” If these
taking care of
the environment, chances
are they will
also take good
care of you.
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