MOST COMPANIES do their very best to keep customers happy; doing so is smart business. But sometimes communications break down or expectations aren’t met. Consumer Protection can help by bringing both parties to the table, opening the lines of communication and searching for solutions together. Over
the years, we’ve helped resolve thousands of issues. Sometimes it’s as simple as
cutting through red tape; sometimes it’s just finding the right person to talk to.
Not all disputes can be solved through the resolution process, but in many cases,
we help both parties to find common ground. These successes may not always
be big-dollar resolutions, but every single one of them matters to our members.
HERE’S WHAT WE’VE DONE FOR YOU LATELY
BoatU.S. Consumer Protection provides an alternative for those times when your
frustration meter is going off the scale
PROTECTION BoatU.S. HAS YOUR BACK BY CHARLES FORT
RECALLING A RECALL
Last July, BoatU.S. member Bruce
Dunn purchased a 1998 Mako 252. Over
the Labor Day weekend, the boat got
swamped. While cleaning it up, he found
water getting into the boat at the hull/
deck joint at the bow and that the foam
in the port cabin locker was cracked.
While researching the problem, Dunn
found what appeared to be a recall of
the boat way back in 1998, but he didn’t
know how to go about getting Mako
THE RESOLUTION: Mako began
making boats in 1972, and like many
boat manufacturers, it experienced
changes of ownership over the years.
In 1998, the U.S. Coast Guard issued a
recall involving the swamping of Mako
boats, Dunn’s problem exactly. The
company that purchased Mako, Tracker
Marine, was unable to find any information about the recall. Fortunately, our
Consumer Protection records go back
nearly 40 years, and we were able to
find the recall documents. The good
news for Dunn is that there’s no expiration on U.S. Coast Guard recalls. We
helped get the documentation to the
company, and it picked Dunn’s boat up
and took it to its Florida factory for
recall repairs. “I just want to say that
the person I’ve been dealing with at
Mako, Sandy Hanby, has been
awesome,” says Dunn.
Building bridges between
members and the industry
can lead to solutions when
things don’t go as expected.