FREE Boat U.S. Hat
Get a free Boat U.S. hat with purchase
at RockAuto.com while supplies last.
Enter code “boatus15” in the
“How Did You Hear About Us?” box during checkout.
FRIDGE ON THE FRITZ
In early 2014, member Peter Radionoff
bought a new Norcold refrigerator for his
boat. One thing he liked about the unit
was that the documentation said it would
continue to work until the battery voltage
dropped below 10. 9 volts, the same as his
old refrigerator. Like many BoatU.S. members, Radionoff uses his boat a lot, and during his first weeklong cruise, he found that
the refrigerator cut off at 12. 5 volts, which
is the voltage for a nearly fully charged battery. He contacted a rep for the company,
who advised him that the cutoff for that
model was actually 12. 5 volts and that the
brochure must be wrong.
THE SOLUTION: The member contacted
us for help, asking for a refund if indeed
the cutoff voltage was 12. 5, something
that made the unit unworkable for him. We
found the right person at the company, and
we sent that person a copy of the two-year
warranty that showed the published cutoff
voltage for that unit was actually 10. 9, and
therefore the unit was faulty. By late summer, Norcold had sent the member a new
refrigerator that worked correctly.
GPS SOFTWARE DILEMMA
When Jack Boender sent his 2009 Raymarine E-120 unit back to the factory after bent pins in
the compact flash port were found, Raymarine did a software update, which it said is standard
procedure if there’s a recommended update. But when the upgraded unit was reinstalled,
Boender said the GPS speed display would lock up at random points. Raymarine made a
valiant effort to fix the problem, sending a technician out to Boender’s boat several times,
although Boender was charged for the visits. Unfortunately, nothing worked; the company
said it had never had this particular problem before. Boender felt that the software upgrade
caused the problem and that he shouldn’t be charged to troubleshoot an issue he didn’t
have before the software upgrade. Raymarine responded by saying that it doesn’t warranty
THE SOLUTION: We sent a letter to Raymarine asking for help in getting Boender’s unit
to work properly. Raymarine promptly responded that it would refund Boender the cost of
trying to repair the unit. He was then able to find a work-around to the problem by using
an additional sensor.
A RIPPED-OFF FISHFINDER
Over the summer, member Kaab Salama bought a Humminbird fishfinder and installed
the transducer himself, following the written instructions. During his first trip out on
the boat, the transducer mount broke into two pieces, causing the transducer to be
ripped completely off the boat. Salama contacted Humminbird and was told he’d have
to purchase a new transducer and mount because the company’s warranty didn’t cover
installation. Salama thought Humminbird should replace the mount and transducer.
THE SOLUTION: We wrote to Humminbird for help. Within a week, a company representative left Salama a voicemail telling him that the company would replace the
transducer and mount at no charge.