BECOME A SAFER, MORE CONFIDENT BOATER
•;Safe Powerboat Handling
•;Accelerated Safe Powerboat Handling
•;Safety & Rescue Boat Handling
•;Mark-Set Boat Handling
For;more;information;or;to;find;a;course;near;you;visit;uspowerboating.com Photo Courtesy of The U.S. Coast Guard
A PROBLEM CONNECTION: After only a few months of use, one
of our members in Massachusetts discovered the insulation jacket on
his ICOM VHF microphone cord crumbling, leaving wires exposed.
He sent the cord back to ICOM, which quickly replaced it under
warranty. A year later, the new cord began disintegrating, and after
hearing about others with the same crumbling cord problem, the
member called us to let us know about the problem.
THE SOLUTION: We contacted ICOM and explained the issue.
ICOM stood behind their product and agreed to replace the crumbling microphone cords, regardless of warranty status.
THE PROBLEM CRADLE: D.P., a member from Minnesota,
takes very good care of his 30-foot sailboat. Wanting
more secure winter storage, he bought a steel cradle from
Navstore, a company in Minneapolis. After the first year, the
cradle posts started to show slight distortion. Our member
was worried it might eventually get bad enough to affect the
boat’s hull. He contacted the company but they couldn’t
agree on a resolution.
THE SOLUTION: We contacted the company. They visited
the boat and confirmed there was minor distortion in the
cradle. Even though the company said they’d never had similar problems with this model, they agreed to replace all the
posts, even those not showing distortion, and recommended
a different way to block the keel to avoid future problems.
A PROBLEM INSTALLATION: It’s a good thing Larry Warfel has TowboatU.S. Towing because he was experiencing transmission
breakdowns and getting apprehensive just leaving the dock. After the port transmission of his 2005 Rinker 410 Fiesta Vee failed
while underway, the dealer replaced it under warranty. Not long after, it failed again. Then the starboard transmission failed.
Something wasn’t right.
THE SOLUTION: BoatU.S. Consumer Protection was able to get Rinker involved. The company took the matter seriously, sent out
a Cummins engineer to inspect the installation, and found the Cummins installation procedures hadn’t been followed. The engines were
misaligned with the transmissions; the engineer suggested a change in the engine mounts to prevent future problems. Cummins also
found damage to the engines, due to incorrect exhaust specifications, and agreed to modify the exhaust and replace the engines
damaged due to the improper installation. To their credit, Rinker, working with a local repair facility, modified Warfel’s engine mounts
and arranged to have the transmissions replaced, all at their expense.
EXCEPTIONAL CUSTOMER SERVICE? If you’ve had some
with a boat-related company, tell us about it, so we can let
others know. Email: consumerprotection@BoatUS.com