Many companies out there want your boating business. Whether it’s to repair your boat, sell you a new gadget, or keep your
boat safe in a slip, consumers have lots
of choices, and companies know it. Most
of the time, they do a good job keeping
their customers happy. Once in a while,
though, expectations aren’t met, a product
fails, or there’s a problem with a service.
Boating businesses know that
BoatU.S. is the largest recreational boating organization in the country with
more than half a million members, and
our Consumer Protection department
leverages our membership to help find a
solution when communications between
company and member break down.
We’ve been helping our members resolve
disputes for 28 years and can often find
ways to cut through red tape and help
both sides come to an agreement.
We’re advocating for our members
In summer 2015, member James Stitt
ordered a Revere Supply Company
Coastal Commander 6 life raft from
Melton Tackle’s Amazon store. Because
Stitt does his boating off the coast of
California in the Pacific Ocean, he specifically ordered this raft because it was
more robust than the others Revere sold.
It was more than a year after it arrived
that Stitt opened the box and realized
they’d sent him the wrong raft.
He contacted Amazon first and got
no follow-up. He then contacted Melton
Tackle, which contacted Revere. Revere’s
response was that not only did it send
the correct raft, it was three months past
its warranty and there was nothing it
could do to help. Stitt called BoatU.S.
Consumer Protection for help.
In early 2017, we asked Stitt for
photos of the incorrect raft along with
service you might
not be aware of –
until you need it
BY CHARLES FORT