BOATU. S. CHAIRMAN & FOUNDER
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VICE PRESIDEN T, BOATU.S.
CONSULTING EDITORIAL DIRECTOR
SENIOR EDITOR Rich Armstrong
TECHNICAL EDITOR Tom Neale
Mark Corke, Charles Fort
CON TRIBUTING EDITORS
John Adey, Ryck Lydecker, Tim Murphy
Lenny Rudow (Fishing & Electronics)
Troy Gilbert (Gulf Coast)
Patricia Rains (West Coast)
Dan Armitage (Great Lakes)
BOATU. S. MEDIA, OFFICE COORDINATOR
MEDIA ADMINISTRATIVE ASSISTANT
Rick Kelvington, Marcus Floro
ADVER TISING SALES MANAGER
VOLUME XXIIl, No. 6, DECEMBER 2017
Please recycle this magazine
AT THE HELM
BY HEATHER LOUGHEED, VICE PRESIDENT & MEMBERSHIP DIRECTOR
As we reach the end of the year, I’d like to thank each of you for supporting BoatU.S.’s work on behalf of boaters. These past two months our insurance claims team has been busy taking care of customers impacted by Hurricanes Harvey, Irma, and Maria. We processed more than 5,000 claims, the most handled by the
BoatU.S. Catastrophe (CAT) Team since Superstorm Sandy in 2012.
We heard from so many relieved customers, including Erika and Jason G. of West Palm
Beach, Florida, who wrote, “We can’t thank you enough for your help and support during
the reclaiming of our 32-foot Bristol sailboat after Hurricane Irma. BoatU.S. was respon-
sive, and the local TowBoatU.S. Captain Chris and his team were phenomenal! Thank you
for all of your support. We’ll recommend BoatU.S. to everyone we know.”
Outside of the company-wide effort to help our insureds, our Member Services team
handled more than 72,000 calls for assistance on the water and road, and added three new
TowBoatU.S. ports to the nation’s largest towing fleet – ready to assist boaters 24/7. This
year, our Government Affairs team continued to work on a wide array of issues. From speak-
ing up to keep commonsense anchoring rules in Florida, to delivering more than 70,000
comments to Congress on the Renewable Fuel Standard. See page 36 to read about what’s
on their watchlist for 2018. Last year, our BoatU.S. Consumer Protection team assisted
more than 350 members in resolving manufacturer disputes, alerted you to buying and selling scams, and notified you of member complaints about high fees paid to third-party vessel
documentation services because of marketing materials that resembled official U.S. Coast
Guard notices. We remain vigilant on behalf of all recreational boaters.
Personally, in this inaugural boating season with Sea-Renity, my family and I have gotten the chance to explore new waters while I radically upped my seamanship and docking
game. Next boating season, Matt and I are looking forward to traveling farther from home
and overnighting onboard.
At the office, our team is busy planning for 2018, working to make it easier for you to do
business with us. We’re upgrading our phone systems and website and enhancing our self-service site and the BoatU.S. App. You can now manage all your BoatU.S. accounts in one place!
Stay tuned. We’re also working on new benefits to make your time on the water the best
it can be, digging into issues that may obstruct
your boating access and exploring ways to help
new boaters get into boating. As the 2017 season has taught us, you can’t plan for everything,
but rest assured, we’re here for you and working
to make BoatU.S. – and boating – even better!
My best to you and your family during the