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DECEMBER 2016 BoatU.S. Magazine | 33
the boat was erroneously advertised
as having an autopilot. After the sale,
he agreed to purchase an autopilot if
Lyman-Morse would install it. It did.
After he got the boat home, he discovered that the autopilot wasn’t working, possibly due to some incorrect
cables that Lyman-Morse used in the
installation. After spending an additional $1,300 to get it to work, he asked
the company to reimburse him. After
getting no response, Baker asked us
to help. We wrote to the company, it
apologized, and, within a few weeks,
agreed to send Baker a reimbursement
check for the installation.
Member Matthew Sears bought a US
Marine Products holding-tank moni-
toring system from Defender Marine.
After a few months, it stopped working,
so Sears contacted US Marine Products
for help. The company asked him to
return the system, and after evaluating
it, found that it worked OK but said it
needed additional parts. However, US
Marine Products said it was unable to
assist, and Sears said the company wasn’t
clear about what the problem really was.
Confused, he called us. We suggested he
skip the manufacturer, and we put him
in touch with Defender’s customer ser-
vice. Defender sent him a replacement
tank sender at no charge and said that
it had informed US Marine Products
about the issue.
After BoatU.S. Consumer Protection
ran an alert (available at My.BoatUS.
about certain Kidde fire extinguishers
that were the subject of a recall, Tony
Fernandino contacted Kidde to get his
extinguishers replaced. Three months
later, after several emails, he still didn’t
have them. He contacted us, and we suggested he make a phone call to Kidde’s
customer-service department, which told
him he should have his new extinguishers in seven to 10 days. When they never
came, he called us back. We contacted
Kidde, which acknowledged the goof,
and within a week, the new extinguishers
arrived at Tony’s door.
Credit where credit is due
My Hurth transmission failed after just three short years. After an apparent
miscommunication of warranty coverage, I am happy to inform you that both firms
involved, North Harbor Diesel of Anacortes, Washington, and Harbor Marine of
Everett, Washington, decided they’d cover all costs for the repairs as part of their
warranty coverages, even though the transmission was out of warranty. Many times,
it seems, all we hear are the horror stories regarding marine repairs. I hope this let-
ter serves to recognize the firms that do stand behind their workmanship.
— Richard Mallchok