Yacht Path recently filed for bankruptcy.
SeaKey, a Virginia-based company providing
satellite-based security and monitoring of
boat functions, appears to have foundered.
Members report the service has ceased, and
emails and phone calls are ignored. Some
members say their credit cards continue
to be charged. SeaKey was purchased two
years ago by Premier Customer Solutions,
though the Virginia State Corporation
Commission no longer lists the company as
active in the state. It’s likely SeaKey is out
of business, so customers should stop auto-
matic credit card charges.
sail from the U.S. to international ports.
However, when problems arise — such as
cancellation of the voyage or incomplete
deliveries — getting their money back has
been difficult or impossible. Members can
access the Consumer Protection Database
to search by company name for complaints about shipping companies.
PAYING UP FRONT TO TRANSPORT
YOUR BOAT BY SEA? You may be in for a
long wait to get your money back if there’s
a problem. Some BoatU.S. members have
reported that they were offered discounts
by companies such as Yacht Path if they
prepaid for boat transport aboard ships that
CABLE REPLACEMENT NEEDED? If
you have an Icom VHF radio with a crumbling microphone cable, Icom will help.
After a member contacted us about three
different Icom radios that were experiencing insulation degradation of the cables,
we contacted Icom America in Bellevue,
Washington. They responded by saying
that they would replace deteriorating
cables, regardless of model or warranty
status. Members will need to fill out a
Repair Submission form, which they can
find on my.BoatUS.com/consumer and
send the microphone and cable, along
with a copy of the form (keep one for
yourself), to: Icom America Bellevue
Service Center, 2380 116th Ave. NE,
Bellevue, WA 98004.
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(MRAA). It relies on a panel of peers to get
especially complex complaints resolved —
without going to court.
How To Use It: The BetterBOAT program
is best suited for serious problems involving new boats and motors, with companies
that are members of NMMA (most major
boat and engine manufacturers). Complaints
received from the Dispute Mediation online
complaint form will automatically be placed
in the BetterBOAT program if they meet
these criteria and BoatU.S. has not been able
to resolve the dispute through the normal
Dispute Mediation Program.
In the past, the U.S. Coast Guard couldn’t
force a company to issue a recall for a serious
safety issue if the problem occurred more
than five years after the date of manufacture,
but that time frame was recently increased to
10 years. That means that some second and
even third owners might not get notification
from the manufacturer about a recall. Our
recall database puts that information at your
How To Use It: New recalls are posted
online (see sidebar for links) and all other