Find out about individual manufacturers’ reputations for dealing with consumer complaints, as well as boat and
product track records, by checking the
BoatU.S. Consumer Affairs Database
there’s more profit. The Bureau has had
complaints from dealers claiming slow payments after they repair problems that should
have been caught at the factory; manufacturers have complained that dealers spend too
many hours on warranty repairs and too
much money on parts. Based on the number
of these types of complaints received by the
BoatU.S. Consumer Protection Bureau, it’s
easy to see how the consumer can get stuck
in the middle of a problem.
MAKING CONTRACTS FAIR
A dealer who faces the looming ax of non-
renewal each year by the manufacturer is faced
with a dilemma. On one hand, local buyers
are what keep the doors open, but the worry
of facing non-renewal from a manufacturer
can make a dealer less enthusiastic for putting
up a fight on behalf of his customer. A manu-
facturer, on the other hand, may be focused
on the big picture, and may not be as con-
cerned about one unhappy buyer hundreds
of miles away. This can result in consumers
losing in the tug-of-war when the manufac-
turer decides it’s the dealer’s problem and the
dealer is reluctant to rock the boat.
BOATU.S. TO THE RESCUE
New boats and engines are far more sophisticated than they were even a few years ago,
and sometimes a breakdown is more than a
small dealer can handle. What then? Even if
a dealer is at the end of his rope, reputable
manufacturers know that they need to continue to offer assistance until the buyer is
happy. In Gary Loretz’s case, after a year of
corresponding back and forth with Yamaha,
he filed a complaint with the BoatU.S.
Consumer Protection Bureau. BoatU.S. corresponded with Yamaha, which investigated
the matter and quickly saw that the problem
should have been handled differently. They
sent Loretz a brand-new engine — this one
with fuel injection instead of the problematic carburetors — which, Loretz says, has
worked perfectly ever since.
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FORTUNATELY, YOU COULD SAVE WITH GEICO’S SPECIAL DISCOUNT.
Some discounts, coverages, payment plans and features are not available in all states or all GEICO companies. Discount amount varies in some states. One group discount applicable per policy. Coverage is individual. In New York a premium
reduction may be available. GEICO is a registered service mark of Government Employees Insurance Company, Washington, D.C. 20076; a Berkshire Hathaway Inc. subsidiary. © 2012 GEICO
Mention you’re a BoatU.S. member to see how much you could save.